The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Need help

Building management are on-site during their scheduled hours and attend site regularly for other matters, they are also available 24/7 for building emergencies. Your Building Manager is Rob MacKenzie. Building Management’s current scheduled on-site hours are:

For all non-urgent matters residents are requested to log their enquiry via either email or ‘Building Link’ so that a record of their request can be maintained. ‘Building Link’ can be accessed via the following link using the login and password provided once residents have registered their information with management.
For emergencies please contact 02 7208 9216.

Moving-in & Delivery of Large Items

Residents moving-in or having large items delivered are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Please see the moving instructions available in the ‘Forms & Procedures’ section of this website.

Residents are reminded that items are not to be moved via the main entrance lobby and must go through the car park level.

Electricity & Gas

Residents will need to contact an electricity and gas service provider on moving into the building to set up an account for their electricity and gas supply.

Generally the utility provider will have a record of your meter number and may visit site to conduct a meter reading. If you need to provide this information yourself electricity meters are located on every second level (levels 2/4/6/7).

If you experience a loss of electricity to your apartment the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard.

Gas meters are grey in colour and should be located inside the apartments under a corner cupboard in the kitchen. Individual stop valves to turn on/off the gas to your apartment can be found in the same location.

Connecting your telephone & internet

Residents will need to contact a service provider to set up an account for internet & telephone services. The service provider may need access to the Main Distribution Frame (MDF), which is located in the visitors car parking area along the wall on the north side. Most telecommunication service technicians will have access to this door using an Abbloy key which is a general telecommunications cupboard key. If they do not have access to this cupboard, please have them contact Building Management during onsite hours.

Visitors parking

There are spots allocated for visitor parking only in the car park between the main entrance gate and the internal car park gate. Residents are not permitted to park in these spots and action will be taken against offenders. If bona fide visitors require parking longer than 24 hours they will need to advise Building Management. To access the visitors parking area drive to the main entrance gate and call the apartment you are visiting via the intercom system.

Resident Car Park

Residents must park in and with-in their designated car space. No items are permitted to be stored in car spots, they are for transport vehicles only. A quarterly clean of the car park will be carried out which includes sweeping and scrubbing of the car spots, please check the schedule in the car park to see what date your spot will be cleaned. If you would like you car spot cleaned please ensure your car is removed on the day your spot is scheduled to be cleaned.

Car Wash Bay

Residents are permitted to wash their cars in the car wash bay area located on B1 at the top of the up ramp when you enter through the internal gate. There is a hose and power point available that residents can use, please retract the hose and keep the area tidy after use.

Water & Hot Water

The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

The hot water in the buildings at Rina Apartment is centrally heated. Residents will need to contact a utility provider to set up an account when they move in. Generally the utility provider will have a record of your meter number and may visit site to conduct a meter reading. If you need to provide this information yourself the hot water meter is located inside the apartment generally under the kitchen sink or in the laundry.

Your hot water meter is orange in colour. Individual stop valves to turn on/off the hot and cold water to your apartment can be found in the cupboard with your hot water and gas meters.

Recycling & Waste Disposal

Rina Apartments has a recycling room and garbage chute on each apartment level. In the garbage recycling room there is a garbage chute for disposing of general waste and a recycling bin to dispose of recyclables. The garbage chute is for disposing of small items only, please ensure the items are appropriately wrapped in plastic bags or similar, please take larger items to the bins located in the car park.

For larger cardboard items, there are two 1100-litre bins located in the visitor car-park.

Intercom System

Visitors can contact apartments using the buildings intercom system available at the main entrance and at the visitors parking entrance gate. If you are contacted on the intercom system press the key to open the entrance door, visitors then have a short amount of time to enter the lift and catch the lift to your level. Please click this link for a guide on intercom use.

BPT System 300 Video Monitor Guide – old model

BPT System 300 Video Monitor Guide – new model

Fire Alarm & Fire Stairs

If the buildings fire alarm goes off please exit the building and proceed down the fire stairs to the grass area at the front of the building, the Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.

Accessing your level via the fire stairs

Please note that coded locks have been installed on the fire doors around the complex in order to increase security. Please email Building Management if you do not know the code for your level. Please note that you should push C first to clear any past attempts, and the handle must be turned away from the door-frame, or else it won’t open. If the handle turns, you have the right code. Please issue these codes only to people living in your apartment, in order to maintain security.

Residents are able to access the fire stairs from the carpark, and the ground-floor fire doors using their swipe access card (fob).


The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.


All pets in the building must be registered with management by submitting an application form available in the forms section of this website.

New access cards, garage remotes and apartment door keys

If you require an additional or have lost your access card, garage remote or door key please complete the form available in the forms section of this website.

Installation of Fly-screens

Any fly-screens installed must be Dune in colour, to be in keeping with the rest of the building.


The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws from the library section of Buildinglink or here – Download a copy of Rina Apartments’ By-laws